Resume

EXPERTISE

  • Content project management and content strategy
  • Technical and web writing for software product development and customer support
  • User interface writing and UX content design for major consumer software programs
  • Corporate and educational blogging, social media communications
  • Multimedia content management and production (videos, infographics)
  • CMS platforms, content authoring tools, XML, HTML, DITA, content migration
  • Master of Communication in Digital Media (University of Washington) expected in 2013

EXPERIENCE

Facebook
Content Strategist | August 2013 – present

  • User interface information design for Facebook features and applications, including News Feed and Facebook Home/li>
  • Development of Facebook-wide content standards
  • Leadership role on implementation of terminology management strategy/li>

Amazon Kindle Customer Support
Content Strategist | November 2011 – July 2013

  • Write and design help content for Kindle on www.amazon.com
  • Address customer needs with content design (saved $532,000 with visual content illustrating device reset instructions)
  • Work with program managers to document device software features for all Kindle E Ink devices and reading applications
  • Use metrics and DITA authoring standards to prepare content for CMS migration
  • Collaborate with global content team to localize content for international releases

Microsoft Windows Web Services
Technical and Web Content Writer | May 2010 – November 2011

  • Planned content strategy for the Microsoft Windows web site
  • Wrote user interface experiences for Windows 8 (including entire File History feature interface), Messenger, and Movie Maker
  • Created and managed visual content types (comics, infographics)
  • Edited the Inside Windows Live corporate blog
  • Wrote scripts for Windows Live marketing videos

Microsoft Online Services (Office 365)
Technical Writer July 2009 – May 2010

  • Wrote user interface experiences for Office 365, including Home screen
  • Created multimedia content plan for instructional video development
  • Managed and wrote user assistance and marketing content for Office 365

Microsoft Office Live Small Business
Content Manager and Technical Writer | October 2006 – July 2009

  • Managed Office Live Small Business support video strategy, wrote and storyboarded scripts
  • Wrote for the Office Live Small Business blog
  • Managed and wrote marketing content for small business audience
  • Wrote user interface experience for Office Live Store Manager

Microsoft Office Work Essentials
Project Editor | October 2003 – October 2006

  • Managed and developed content submissions from industry experts
  • Designed and wrote marketing and support content for finance and law professionals
  • Drove high-volume monthly web publication schedule

Microsoft Xbox Customer Support
Content Program Manager | July 2001 – October 2003

  • Created and managed call center database of help content for Xbox and Xbox Live in America, Pacific Rim, Europe, and Japan
  • Traveled worldwide to help deliver training to Xbox call center agents
  • Planned and executed multilingual content migration between CMS platforms

EDUCATION

University of Washington
Master of Communication in Digital Media | 2013

  • Columnist and blogger for University of Washington’s www.flipthemedia.com

University of California at Santa Cruz
Bachelor of Arts in Literature | 1995

 

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